FREQUENTLY ASKED QUESTIONS
ARE YOUR RUGS AND KILIMS HANDMADE?
Yes. Our collection is centred around authentic handmade rugs and kilims, created using traditional weaving techniques.
Each piece has its own history, character and construction. Please refer to the individual product page for available information about origin, materials, age and weaving technique.
ARE YOUR PIECES VINTAGE OR NEWLY MADE?
Our collection includes vintage, antique and carefully selected newly made pieces.
Where known, the approximate age, origin and materials of each piece are included in the product description.
ARE YOUR RUGS AND KILIMS ONE OF A KIND?
Many of our pieces are one of a kind.
Traditional motifs may appear across different handmade pieces, but variations in colour, weave, texture, dimensions and finishing make each piece unique.
WHAT SHOULD I EXPECT FROM A HANDMADE OR VINTAGE PIECE?
Small variations and imperfections are part of the character of handmade textiles.
You may notice slight variations in dimensions, shape, colour, weave or pattern. Vintage and antique pieces may also show natural fading, abrash, repairs or signs of age.
We consider these characteristics part of the individuality and history of each piece rather than defects.
ARE THE PRODUCT PHOTOS ACCURATE?
We make every effort to photograph our pieces as accurately and naturally as possible.
Please keep in mind that colours may appear slightly different depending on lighting, screen settings and the environment in which the rug or kilim is placed.
If you would like additional photos or videos before purchasing, please contact us and we will be happy to help.
WHERE ARE YOUR ITEMS LOCATED?
Our collection is held across our Australia and Türkiye stock.
The dispatch location may vary from piece to piece. Where relevant, this information is provided on the product page.
DO YOU OFFER FREE SHIPPING WITHIN AUSTRALIA?
Yes. We offer FREE shipping to Australian addresses.
Estimated delivery time is approximately 3–5 business days after dispatch, and may vary depending on the location of the item and the delivery destination.
DO YOU SHIP WORLDWIDE?
Yes. We offer FREE international shipping on all orders, whether your item is dispatched from our Türkiye or Australia stock. There is no minimum order value.
International shipments are sent with a tracked courier service, with an estimated delivery time of approximately 10–15 business days after dispatch.
Please refer to our Shipping Policy for complete shipping terms.
WILL I HAVE TO PAY IMPORT DUTIES, GST OR TAXES?
Free shipping does not include customs duties, import taxes (such as VAT or GST) or other charges imposed by the destination country. These charges, where applicable, are determined by local authorities and are the responsibility of the recipient, payable on delivery. The courier may contact you to arrange payment.
For Australia: orders dispatched from our Australia stock have no additional charges on delivery. Orders dispatched from our Türkiye stock with a value over AUD $1,000 are subject to import duty and 10% GST collected by the Australian Border Force, payable by the recipient on delivery.
We recommend checking your country's import requirements before placing an international order.
DO YOU OFFER LOCAL DELIVERY IN MELBOURNE?
Yes. We offer FREE local delivery within selected Melbourne areas.
If you are located in Melbourne and would like to confirm delivery arrangements for your suburb, please contact us before or after placing your order.
CAN I VIEW A PIECE IN MELBOURNE BEFORE PURCHASING?
Selected pieces from our Australian stock may be available to view by appointment in Melbourne, seven days a week, 8am to 8pm (Melbourne time).
Please contact us to arrange a suitable time and to confirm that the piece you are interested in is currently available for viewing.
HOW DO I CHOOSE THE RIGHT SIZE?
We recommend measuring your space carefully before ordering.
All dimensions are listed on the individual product page. As our pieces are handmade, very small variations in measurements can naturally occur.
If you are unsure whether a piece will work in your space, feel free to contact us with your room measurements or a photo and we will be happy to assist.
HOW SHOULD I CARE FOR MY RUG OR KILIM?
Regular gentle vacuuming is usually sufficient for everyday care.
Avoid harsh chemicals and excessive moisture. For deeper cleaning, we recommend using a professional cleaner experienced with handmade, vintage and natural-fibre rugs and kilims.
Rotating your piece occasionally can also help it wear and fade more evenly over time.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
We offer 14-day returns and 14-day exchanges on eligible purchases, subject to the conditions outlined in our Refund Policy.
Please review our Refund Policy before purchasing for full eligibility requirements, exclusions and return instructions.
WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
Please contact us as soon as possible if your order arrives damaged or if you receive an incorrect item.
Include your order number and clear photographs of the item and packaging so that we can assist you as quickly as possible.
HOW CAN I CONTACT ANATOLIA LOOMS?
We are always happy to help with questions about a piece, sizing, delivery or your order.
Anatolia Looms
ABN: 70 956 856 844
Operator / Legal Name: Fehime Kumcular
Melbourne, Victoria, Australia
Email: hello@anatolialooms.co
Phone: +61 432 529 072
WhatsApp: +61 452 323 893
Website: anatolialooms.co