Terms of service
Last updated: 5 October 2026
Welcome to Anatolia Looms. These Terms of Service govern your use of anatolialooms.co and purchases made through our online store. By accessing our website or placing an order, you agree to these Terms.
1. ABOUT ANATOLIA LOOMS
Anatolia Looms is an Australian business based in Melbourne, Victoria.
We specialise in handmade, vintage, antique and one-of-a-kind rugs, kilims and related textile pieces sourced from Türkiye and other regions.
Business details:
Anatolia Looms
ABN: 70 956 856 844
Melbourne, Victoria, Australia
Email: hello@anatolialooms.co
Call Phone : +61 432 529 072
WhatsApp : +61 452 323 893
Website: anatolialooms.co
2. PRODUCTS
Many of our products are handmade, vintage, antique or one-of-a-kind.
Variations in colour, weave, texture, dimensions, pattern, fading, repairs and other signs of age or handmade production may occur. These characteristics may form part of the individual character and history of the item and are not necessarily considered defects.
We make every reasonable effort to accurately display and describe our products, including their colours, dimensions and condition. However, colours may appear slightly different depending on lighting, photography and screen settings.
Measurements are approximate unless otherwise stated.
3. PRICES AND PAYMENTS
Prices are displayed in the currency shown on the website at the time of purchase. Prices shown to international customers include free international shipping and may differ from prices shown in Australia.
Payment must be successfully completed before an online order is processed.
We reserve the right to correct genuine pricing, description or technical errors. If an error affects an order already placed, we will contact you before proceeding where appropriate.
4. ORDERS
Placing an order does not guarantee acceptance of the order.
We may cancel or decline an order where reasonably necessary, including where an item is unavailable, has been sold through another sales channel, there is an obvious pricing or listing error, payment cannot be verified, or we reasonably suspect fraudulent activity.
If we cancel an order after payment has been received, the applicable amount will be refunded.
As many of our pieces are one-of-a-kind and may also be offered through other sales channels, an item may occasionally become unavailable before inventory records are updated.
5. SHIPPING AND DELIVERY
Shipping availability, charges and estimated delivery times are provided at checkout and/or in our Shipping Policy.
Delivery estimates are provided in good faith but are not guaranteed. Delays may occur due to carriers, customs, weather or other circumstances outside our reasonable control.
For orders to the United States, import duties and taxes are calculated and collected at checkout. For other international destinations, the recipient is responsible for any import duties, taxes, customs charges or other fees imposed by the destination country, payable on delivery.
Please refer to our Shipping Policy for further information.
6. RETURNS, EXCHANGES AND REFUNDS
Change-of-mind returns may be requested within 14 days of delivery, subject to the conditions in our Return & Refund Policy.
Exchanges may be requested within 14 days of delivery, subject to availability and the conditions in our Return & Refund Policy.
These timeframes apply to our voluntary change-of-mind and exchange policy and do not limit any rights you may have under the Australian Consumer Law.
Please refer to our Return & Refund Policy for full details.
7. CANCELLATIONS
Orders may be cancelled before they have been fulfilled.
Once an order has been fulfilled or dispatched, it can no longer be cancelled and the applicable return and exchange conditions will apply.
8. AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
9. WEBSITE CONTENT
All photographs, product descriptions, graphics, branding and other original content appearing on this website are owned by or licensed to Anatolia Looms unless otherwise stated.
You may not reproduce, distribute or commercially use our original website content without permission, except where permitted by law.
10. THIRD-PARTY SERVICES
Our store is hosted using Shopify and may use third-party payment, delivery, analytics, marketing and other service providers.
Your use of certain third-party services may also be subject to the relevant provider's terms and privacy practices.
11. PRIVACY
Personal information is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for information about how personal information may be collected, used and disclosed.
12. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, website, services or applicable requirements.
The version published on our website at the time of your order will apply to that transaction, subject to applicable law.
13. GOVERNING LAW
These Terms are governed by the laws applicable in Victoria, Australia, subject to any mandatory consumer protections or other laws that apply to you.
14. CONTACT US
For questions about these Terms or an order, please contact:
Anatolia Looms
ABN: 70 956 856 844
Email: hello@anatolialooms.co
Phone: +61 432 529 072
Melbourne, Victoria, Australia
Website: anatolialooms.co