Shipping policy

Last updated: 5 October 2026

At Anatolia Looms, each piece is carefully prepared and packed for its journey to you. Our collection is held across our Australia and Türkiye stock, and items may be dispatched from either location.

AUSTRALIA-WIDE SHIPPING

We offer FREE shipping to addresses within Australia.

Estimated delivery time:
• Approximately 3–5 business days after dispatch.

Delivery times are estimates and may vary depending on your location, courier services and circumstances outside our control.

MELBOURNE LOCAL DELIVERY

FREE local delivery is available within selected Melbourne areas.

Delivery arrangements may vary depending on the size of the item and delivery location.

If you would like to confirm whether free local delivery is available to your suburb, please contact us at hello@anatolialooms.co.

FREE INTERNATIONAL SHIPPING

We offer FREE international shipping on all orders, whether your item is dispatched from our Türkiye or Australia stock. There is no minimum order value.

International shipments are sent with a tracked courier service.

Estimated international delivery time:
• Approximately 10–15 business days after dispatch, depending on the dispatch location and destination.

Delivery times are estimates and may vary depending on the destination, customs processing and courier services.

ORDERS CONTAINING ITEMS FROM DIFFERENT STOCK LOCATIONS

Some orders may contain products held in both Australia and Türkiye. In these cases, your order may be dispatched in separate parcels from different locations, with free shipping applying to each parcel.

CUSTOMS, IMPORT DUTIES & TAXES

Australia: Orders dispatched from our Australia stock have no additional charges on delivery. Orders dispatched from our Türkiye stock with a value over AUD $1,000 are subject to import duty and 10% GST collected by the Australian Border Force; these charges are payable by the recipient on delivery.

All other destinations, including the United States: Import duties, taxes (such as VAT or GST), brokerage fees and any other charges imposed by the destination country are not included in the product price and are payable by the recipient on delivery. The courier may contact you to arrange payment before delivery.

Customs regulations and charges vary between countries. We recommend checking the import requirements of your destination country before placing an order.

If an international delivery is refused or not collected because import charges were not paid, the order will be returned to us. Any return shipping costs and charges incurred may be deducted from your refund.

Some items are not available for shipping to certain countries due to import restrictions. These items are not shown in those countries.

Anatolia Looms is not responsible for delays caused by customs authorities.

ORDER PROCESSING

We aim to prepare and dispatch orders as quickly as possible.

As many of our rugs and kilims are unique, handmade and individually stored, preparation times may vary slightly between pieces.

Once your order has been dispatched, tracking information will be provided where available.

DELIVERY TIMES

All delivery timeframes displayed on our website are estimates only.

Delays may occasionally occur due to:

• Customs processing
• Courier delays
• Public holidays
• Severe weather
• Remote delivery locations
• Other circumstances outside our reasonable control

Anatolia Looms cannot guarantee an exact delivery date once an order has been handed to the courier.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your delivery information, please contact us as soon as possible at hello@anatolialooms.co.

Once an order has been dispatched, we may not be able to change the delivery address.

Additional courier charges resulting from an incorrect or incomplete address, failed delivery or redelivery may be the responsibility of the customer.

TRACKING

Tracking information will be provided for shipments where tracking is available.

Please allow some time after receiving your dispatch confirmation for the tracking information to become active with the courier.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.

Please include:

• Your order number
• Clear photographs of the item
• Photographs of the packaging
• A brief description of the issue

Contact: hello@anatolialooms.co

We will review the issue and assist you in accordance with our Refund Policy and applicable consumer law.

RETURNS & EXCHANGES

Returns and exchanges are governed by our Refund Policy.

Please review our Refund Policy for eligibility, timeframes, exclusions and return shipping conditions before making a purchase.

QUESTIONS ABOUT SHIPPING

If you have any questions about the dispatch location of a particular piece, international delivery or import charges, please contact us before placing your order.

We are happy to assist.

ANATOLIA LOOMS

Melbourne, Victoria, Australia

ABN: 70 956 856 844
Legal Name: Fehime Kumcular

Call Phone : +61 432 529 072

WhatsApp : +61 452 323 893

Email: hello@anatolialooms.co
Website: anatolialooms.co
Instagram: @anatolialooms