Shipping policy

At Anatolia Looms, we ship worldwide directly from Türkiye, working with trusted international carriers to ensure safe and timely delivery of our handcrafted rugs and kilims.

Order Processing

• Dispatch time: 1–3 business days
• Each piece is carefully inspected, documented, and prepared prior to shipment.

Delivery Times

Estimated delivery times may vary depending on destination:

• Australia: 7–10 business days
• Worldwide: 7–14 business days

Please note that delivery times are estimates and may vary due to customs processing or local carrier delays.

Shipping Method & Tracking

• All orders are shipped with full tracking.
• A tracking number will be provided once your order has been dispatched.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local fees, depending on the destination country.
These charges, if applicable, are the responsibility of the buyer and are not included in the product price or shipping cost.

Packaging

All rugs and kilims are:

• Carefully folded (not rolled),
• Protected with multiple layers,
• Securely packaged to preserve their structure, texture, and craftsmanship during transit.

Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate at checkout.
Anatolia Looms cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address information.

Delivery Issues

If your order arrives damaged or if there is a shipping-related issue, please contact us within 48 hours of delivery with clear photographs of:

• the item,
• the packaging,
• and the shipping label.

📧 anatolialooms@gmail.com
📸 Instagram: @anatolialooms