We ship worldwide directly from Türkiye with trusted international carriers.
Dispatch time: 1–3 business days
Delivery time:
Australia: 7–10 business days
Worldwide: 7–14 business days
Tracking: A tracking number is provided for every order once dispatched.
Customs & duties: International orders may be subject to customs duties or taxes depending on the destination country. These charges, if applicable, are the responsibility of the buyer.
🧶 Packaging All rugs and kilims are carefully folded, protected with multiple layers, and securely packaged to preserve their shape, texture, and craftsmanship during transit.
Returns & Cancellations
Due to the one-of-a-kind, handcrafted, and collectible nature of our rugs and kilims, all sales are final.
❌ We do not accept returns or exchanges
❌ Order cancellations are not possible once an order is placed
Each piece is individually photographed, documented, and inspected prior to shipment
By completing a purchase, you acknowledge and accept this policy.
Damaged or Incorrect Items
In the rare event that your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of:
The item
The packaging
The shipping label
We will review the case and provide an appropriate resolution if applicable.
Need Help?
For any shipping-related questions, feel free to contact us:
